Contact Us


Contact the Specialists

Please call, email, live chat or use our comprehensive FAQ.

Our expert team is on hand to answer any enquiries you may have 7 days a week.


Already booked your holiday to Sicily?



Mon to Fri: 9am - 5.30pm

Sat: Closed

Sun: Closed
The Administration Department is closed on Bank Holidays

All calls are answered live 
within 9 seconds (2016 avg)


Do I need to provide you my passport information?

All airlines are required to collect Advance Passenger Information however some airlines will collect this at the airport when you check-in or via their website when you check-in online.

If we require you to provide us with your passport information, we will advise you when we send your confirmation invoice. We will require this at least 7 days before travel in order for your tickets to be processed in time. Please visit Manage My Booking to input all Advance Passenger Information or you can call Administration on 01489 866992.


When will I receive my travel documents?

These can be expected around 2 weeks prior to your travel date and will include a travel guide, arrival instructions, accommodation voucher and flight tickets (where applicable). Flight only customers travelling on our charter flights will receive an e- ticket. If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.

Email our expert team today...

  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

Sicilian Places Sales Staff

Lydia Emery

Sales Consultant, joined 2007

Sicilian Places Sales Staff

Alison Westerman

Sales Consultant, joined 2011

Sicilian Places Sales Staff

Claire Hilferty

Sales Team Leader, joined 2005

Sicilian Places Sales Staff

Becky Dorey

Sales Consultant, joined 2015


Becky loved all of the amazing sights including Mount Etna and the Greek Theatre.


Sicilian Places Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

Sicilian Places Sales Staff

Jess Petrie

Sales Consultant, joined 2012