Contact Us


Contact the Specialists

Please call, email, live chat or use our comprehensive FAQ.

Our expert team is on hand to answer any enquiries you may have 7 days a week.


Want to talk to us before you book your holiday?


Mon - Fri: 9am - 7pm

Sat: 9am - 5pm

Sunday: 10am - 4pm

Bank Holiday Monday: Closed

All calls are answered live 
within 9 seconds (2019 avg)




What form of payment do you accept?

We accept debit cards and the majority of credit cards including Visa and MasterCard. Corporate transactions using a business credit card will be charged at 1.6%. Bank transfers can also be arranged on request by calling our reservation team on 01489 866994. Please quote your booking reference number on all bank transfer transactions.


What is your deposit

Our deposit is 20% of the balance of your holiday which needs to be paid at the time of confirming your holiday. Your balance will be detailed on your invoice and must be paid in full no later than 8 weeks before your departure. For bookings where we need to book and pay for your flights please click here for details.

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

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  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

Sicilian Places Sales Staff

Lydia Emery

Sales Consultant, joined 2007


Lydia thoroughly enjoyed the cookery lesson at the Eremo della Giubiliana on her last visit. 


Sicilian Places Sales Staff

Alison Westerman

Sales Consultant, joined 2011


Alison loved exploring the old medieval town of Erice and the West Coast. 

Sicilian Places Sales Staff

Rebecca Petrie

Sales Consultant, joined 2012


Rebecca spent the day on Planeta vineyard, making traditional pizzas and sipping different Sicilian wines over a glorious sunset.  Heaven!

Sicilian Places Sales Staff

Claire Hilferty

Sales Team Leader, joined 2005

Sicilian Places Sales Staff

Becky Dorey

Sales Consultant, joined 2015


Becky loved all of the amazing sights including Mount Etna and the Greek Theatre.


Sicilian Places Sales Staff

Kerry Townsend

Sales Consultant, joined 1999


Kerry loves the East coast of Sicily, in particular the popular town of Taormina.