Contact Us


Contact the Specialists

Please call, email, live chat or use our comprehensive FAQ.

Our expert team is on hand to answer any enquiries you may have 7 days a week.


Want to talk to us before you book your holiday?


Sat: 9am - 5pm

Sun: 10am - 4pm

Mon: 10am - 4pm



Mon - Fri: 9am - 7pm

Sat: 9am - 5pm

Sunday: 10am - 4pm

All calls are answered live 
within 9 seconds (2015 avg)


What form of payment do you accept?

We accept the majority of debit cards (with no handling fee) and for a nominal 1.6% charge many credit cards including, Visa, MasterCard and American Express. Bank transfers can also be arranged on request by calling our reservation team on 01489 866994.  Please quote your booking reference number on all bank transfer transactions.


What is your deposit

Our deposit is 20% of the balance of your holiday which needs to be paid at the time of confirming your holiday. Your balance will be detailed on your invoice and must be paid in full no later than 8 weeks before your departure. For bookings where we need to book and pay for your flights please click here for details.


Update passenger information or pay a balance


You will need the following booking information...

  • Lead passenger surname
  • Booking reference
  • Date of outbound travel

Update My Booking


or call 01489 866992


All credit card payments are subject to a 1.6% fee.

There is no fee for debit card payments.


Email our expert team today...

  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Sicilian Places Sales Staff

Natalie Wheldrake

Sales Team Leader, joined 2007

Sicilian Places Sales Staff

Lydia Thorne

Sales Consultant, joined 2007

Sicilian Places Sales Staff

Alison Westerman

Sales Consultant, joined 2011

Sicilian Places Sales Staff

Claire Hilferty

Sales Team Leader, joined 2005

Sicilian Places Sales Staff

Annabel Oman

Sales Consultant, joined 2012

Sicilian Places Sales Staff

Nina Garrett

Sales Consultant, joined 2001